Delivery and Returns
Please find all information below on the Heylo Delivery and Returns Policy.
We use a tracked service for all shipments and currently offer the below options:
PLEASE NOTE: Free shipping is available on every order over £42.99, and we will always use the tracked 1-2 day service. That means you save £5.49!!!
Royal Mail 1-2 Working Day TRACKED £5.49
The tracked 1-2 day service is the fastest option we provide, and it is always recommended when purchasing any fresh products.
Choosing this option means that your order should arrive up to 3 days after it has been placed. Please allow 1 day for picking and packing and the “TRACKED 1-2 days” refers to the time your shipment will take to arrive after it has left the warehouse.
Often, our turnaround is much faster than the above, with some orders arriving the next working day but we always ask you to allow 3 days before contacting our Customer Service team about a late delivery when selecting this option.
FDL 2-3 days Delivery TRACKED £4.49
The tracked 2-3 day service is the cheapest option we provide and is great for when ordering non-fresh items.
Choosing this option means that your order should arrive up to 4 days after it has been placed. Please allow 1 day for picking and packing and the “TRACKED 2-3 days” refers to the time your shipment will take to arrive after it has left the warehouse.
Often, our turnaround is much faster than the above but we always ask you to allow 4 days before contacting our Customer Service team about a late delivery when selecting this option.
DPD Premium Next Working Day Delivery TRACKED £8.49
The tracked 1 day service is the fastest option we provide, and it is always recommended when purchasing any fresh products.
Choosing this option means that your order will arrive the next working day as long as you have placed your order before 10am that day.
Once your order has left the warehouse, you will receive an email to say that it’s on its way. This email will also contain a link to track your parcel.
Shipments are sent from our warehouse Monday-Friday. Please note that orders must be placed before 10am on a Friday to meet the weekend cut-off – any orders placed after this time will not be processed until the following Monday.
On the rare occasion that a delivery doesn’t go to plan, please just email us at firstname.lastname@example.org or call us on 0113 467 5053 and we will make sure we fix it for you.
Can I track my order?
Our delivery service includes full tracking with updates to your email address and/or mobile.
Once your order has left the warehouse, you will receive an email to say that it’s on its way. This email will also contain a link to track your parcel. You will also receive the tracking number in all updates received directly from the courier.
PLEASE NOTE: You can also choose to leave your delivery with your neighbor or a safe place if you know that you’re not going to be home!
Where do you ship to?
United Kingdom, including Northern Ireland, Channel Islands for now.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE NOTE: We cannot accept returns of fresh goods unless they are faulty. If your fresh goods do arrive faulty, we will offer an exchange, replacement or refund.
1. Due to the perishable nature of the products, orders may not be cancelled if they have already been dispatched by WE ARE HEYLO LTD. If they have not been dispatched, then you will receive a full refund.
2. If you are dissatisfied with the products, we ask you to email us at email@example.com stating the reasons or concerns you may have and return the products unopened to the address listed below. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.
3. Your statutory rights concerning the quality of the products will be unaffected.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 81 Tinshill Lane, Leeds, LS16 6DF, United Kingdom.
To return your product, you should mail your product to: 81 Tinshill Lane, Leeds, LS16 6DF, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PLEASE NOTE: We reserve the right to update our Delivery and Returns Policy from time to time, so we kindly ask that you re-read it each time you shop. Thank you!