Heylo FAQs

Yes! Heylo’s products are perfect for low carb diets or for anyone on a ketogenic diet.

Our products are low in carbs, and high in fibre.

For those wondering, in the UK the Total Carbohydrates are calculated based only on the starch and sugar content found in the ingredient/product. In the US, the Total Carbohydrates would also include fibre within this calculation.

In both countries cases, if a sweetener is used, it’s carbohydrates can also be included in the total carbs, but in the case of polyol sweeteners like erythritol, it can be deducted from the total to give the end user a ‘net carb’ total.

It’s slightly confusing and current labelling laws are a bit unhelpful in this regard! We will endeavour to make it as clear as possible for our customers.

All our products are produced in BRC (British Retail Consortium) certified bakeries and are tested and calculated by trusted industry professionals.

We have also had some of our flagship bread products independently lab-tested by SugarWise, who have awarded all products sent with numerous low-carb and low sugar accreditations.

Sugarwise is the international authority for sugar related claims, with more than 500 products certified, that are shipping in 70 countries across Europe, Australia, Canada, the US, China, and the Middle East.

The SUGARWISE marque is the trusted and recognised sign guaranteeing that any sugar related claims  have been independently verified, and that a product or menu item is low in any of the sugars or sweeteners people need to limit, referencing World Health Organisation (WHO) guidelines.

    
Check out their site here. 

You’ll see a number of our products carrying various Sugarwise logos - and in the fullness of time, this will roll out across all our products.

Our bread is reliably low in sugar and carbs and so depending on your relationship with your blood sugar management and the advice given by your healthcare professional, Heylo might well be suitable for your needs.

The simple answer is because it costs so much more to manufacture. From ingredients, to baking methods, to not being able to produce at scale in the same way as regular bread is, our prices reflect where we are right now in terms of the lowest price we can offer!

We’ve gone into detail on this issue here

In the unlikely event of a delivery issue, we will work hard to solve the problem to ensure you receive goods quickly and in tip top condition.

We want our customers to love our products, if you do not like one of our products then please get in touch with the team, so we can replace it with another item to try.

Unfortunately, We no longer send out free samples.

However, If you are interested in collaborating with Heylo, please contact us on heretohelp@weareheylo.com

We offer Premium Tracked Delivery – next day (Order before 2pm Mon – Fri for same day dispatch): £4.99.

OR

Standard Tracked Royal Mail Delivery – 2 days (Order before 2pm Mon-Fri for same day dispatch): £3.99.

Free shipping is available on every order over £30, and we will always use the tracked 2 working day service. That means you save £3.99!!!

Changing or cancelling your Heylo subscription is easy. Just log in to your account, and update the frequency of your orders. Simple!